Privacy Policy of Northstar Live Productions Ltd
Effective date: 31 August 2026
1. Introduction and company information
This Privacy Policy explains how Northstar Live Productions Ltd (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when operating our live-production studio services and related business activities. We are the data controller in relation to the personal data described in this Privacy Policy.
Company name: Northstar Live Productions Ltd
Address: Northstar Live Studio, 14 Dock Street, Leeds, LS10 1LF, United Kingdom
Email: [email protected]
Phone: +44 113 245 7896
This Privacy Policy applies to our clients, prospective clients, performers, crew, contractors, suppliers, visitors, website users, and other individuals whose personal data we process in connection with our live-production-studio business.
2. Data collection and processing
We may collect and process the following categories of personal data:
- Identity and contact data: name, job title, company name, email address, phone number, postal address, and similar contact details.
- Contract and service data: booking details, project requirements, event schedules, production notes, invoices, and correspondence.
- Technical and usage data: IP address, browser type, device information, log data, and website interaction data.
- Financial data: payment-related information, billing records, and transaction details.
- Image, audio, and video data: where individuals appear in recordings, livestreams, photographs, or production content.
- Communications data: messages, emails, call notes, support requests, and feedback.
- Special category data: only where strictly necessary and where permitted by law, for example if such data is voluntarily disclosed in production contexts or required for legal obligations.
We collect personal data directly from you, from your organisation, through our website and communication channels, from contractual and business interactions, and from third parties such as payment processors, booking platforms, and service providers.
3. Purpose of data processing
We process personal data for the following purposes:
- to respond to enquiries and provide quotations;
- to manage bookings, productions, and studio services;
- to enter into and perform contracts;
- to communicate with clients, performers, suppliers, and other business contacts;
- to manage accounts, billing, and payment processing;
- to deliver, record, stream, edit, store, and distribute production content as agreed;
- to maintain security, prevent fraud, and manage access to our premises, systems, and equipment;
- to operate and improve our website, services, workflows, and customer experience;
- to comply with legal, regulatory, tax, accounting, and reporting obligations;
- to establish, exercise, or defend legal claims;
- to conduct internal business administration and record keeping.
4. Legal basis for processing
Depending on the purpose and the relationship with you, we rely on one or more of the following legal bases:
- Performance of a contract: where processing is necessary to provide studio services, deliver productions, or manage bookings and related obligations.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms, including business administration, service improvement, security, and client relationship management.
- Legal obligation: where processing is required to comply with applicable laws, accounting rules, tax requirements, court orders, or lawful requests from public authorities.
- Consent: where you have given clear consent for a specific purpose, such as certain marketing communications or particular uses of images, audio, or video where consent is required.
- Vital interests: in rare circumstances, where processing is necessary to protect someone’s vital interests.
Where we process special category data, we will only do so where a lawful condition under applicable law applies, such as explicit consent or another relevant legal condition.
5. Data sharing and third parties
We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:
- IT, hosting, cloud storage, communications, and cybersecurity providers;
- payment processors, banks, and invoicing/accounting providers;
- production partners, crew, freelancers, editors, and technical specialists;
- website analytics and marketing service providers;
- professional advisers such as lawyers, accountants, insurers, and auditors;
- government authorities, regulators, law enforcement, and courts where required or permitted by law;
- event venues, client organisations, and other relevant business contacts where necessary for production delivery.
We require third parties to process personal data only in accordance with our instructions and applicable data protection laws, and to take appropriate confidentiality and security measures.
6. Data transfer to third countries
Some of our service providers or partners may be located outside the United Kingdom or may store or access data in countries outside the United Kingdom. Where personal data is transferred internationally, we will take appropriate measures to protect it and to ensure an adequate level of protection in accordance with applicable law.
Such measures may include reliance on adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms, together with supplementary safeguards where appropriate.
7. Storage duration
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, contractual, and reporting obligations.
- Client and contract records: generally retained for the duration of the business relationship and thereafter for a reasonable period.
- Financial and tax records: retained for the period required by applicable law.
- Marketing data: retained until you withdraw consent or object, where applicable.
- Production footage and creative assets: retained in accordance with contractual arrangements, licensing terms, or legitimate business needs.
- Website and security logs: retained for a limited period unless a longer period is necessary for security, investigation, or legal purposes.
When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention practices and legal obligations.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your data and to obtain a copy of it.
- Rectification: to request correction of inaccurate or incomplete data.
- Erasure: to request deletion of your data in certain circumstances.
- Restriction: to request limitation of processing in certain circumstances.
- Data portability: to request that we provide certain data in a structured, commonly used, machine-readable format, where applicable.
- Objection: to object to processing based on legitimate interests or to direct marketing, where applicable.
To exercise your rights, please contact us using the details in the Contact information section. We may need to verify your identity before responding to your request. We will respond within the time period required by applicable law.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we may no longer be able to provide certain services or use certain materials where consent is the required legal basis. We will inform you if this is the case.
10. Right to complain
You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that our processing of your personal data infringes applicable law.
In the United Kingdom, the relevant authority is the Information Commissioner’s Office (ICO). We encourage you to contact us first so that we can try to resolve your concern directly.
11. Data security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
- access controls and password protection;
- secure storage and backup procedures;
- confidentiality obligations for staff and contractors;
- network and device security practices;
- limited access to personal data on a need-to-know basis;
- procedures for managing suspected data breaches.
While we take reasonable steps to protect personal data, no transmission or storage system can be guaranteed to be fully secure.
12. Contact information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Northstar Live Productions Ltd
Northstar Live Studio, 14 Dock Street, Leeds, LS10 1LF, United Kingdom
Email: [email protected]
Phone: +44 113 245 7896
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updated version will be published with a revised effective date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how Northstar Live Productions Ltd processes personal data.